Client care

How buying works

Five steps from a piece you like to a piece you own.

  1. Tell us what you’re looking for

    Share the style, colour, size, and grade you want.

  2. Confirm the details with us

    Before you pay, we’ll go through the style, specifications, grade, price, shipping address, payment method, and shipping method with you.

  3. Pay as agreed

    Use the payment method we confirmed together.

  4. See your piece before it ships

    Where applicable, we’ll show you photos or a video of the actual piece before dispatch.

  5. Follow your shipment

    Once we ship your order, we’ll share a tracking number where available and help you check its progress.

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